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Customer Experience Management

Bayswater London
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Course description

Lead the way is guest experiences!
Start your journey to becoming a leader in customer service and hospitality. Learn to create unforgettable guest experiences with practical tools and insights covering effective communication, cultural understanding, and the latest in digital technologies and AI to help you deliver exceptional service.

This course is perfect for:
› Aspiring hospitality professionals
› Current front-line employees seeking to improve skills
› Future managers looking to advance their careers
› Career changers interested in customer experience in hospitality
› Individuals wanting to refine their customer service skill

Class schedule

Course duration
4 weeks
Start dates
03 Mar 2025, 06 May 2025, 07 Jul 2025, 01 Sep 2025 and 03 Nov 2025
Classes per week
15 lessons per week (each lesson lasts 45 min)
Class days
Monday - Friday
School holidays
23 Dec 2024 - 03 Jan 2025, 18 Apr 2025 - 21 Apr 2025, 22 Dec 2025 - 26 Dec 2025, 01 Jan 2026

Bayswater London does not hold classes on the holiday dates above. The school does not compensate for these holidays, so make sure to choose your start date accordingly.

Class times

You can choose from the following class times:

Afternoon session
01:00 PM - 04:20 PM

Class schedule may change depending on availability and season.

Class level

High intermediate
Advanced
You will take a placement test on your first day to determine your class level. You may also take this test before your arrival in London.

Class size

Average 15 students
Maximum 20 students

Student age

Age range 20 years old and older
Average 28 years old

Certificate

A certificate of completion will be issued at the end of the course.
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school

School description

Bayswater College was established in 1973, we are accredited by the British Council and the Digital Marketing Institute and are members of English UK and ALTO. The school has recently been totally refurbished, offering 65" interactive televisions in every classroom.
We offer English courses for all ages and needs, from IELTS preparation to Family holiday
courses. The College also offers a Professional Diploma in Digital Marketing, an NQF Level 5 course.
Bayswater College is a Social Enterprise and commits to offering underprivileged children the opportunity to have an education.

Year opened
1973
Number of classrooms
15

Accreditations

Facilities

  • Library
  • Social Activities
  • Cultural Trips
  • IELTS Test Center
  • TV Room
  • Elevators
  • Wheelchair access
  • Eating Area
  • Free Internet
  • Wireless Internet
  • After-Class Seminars
  • Studying Area

Teacher qualifications

Native English speakers
All
Teachers with English teaching certification
All
Teachers with college degrees
Over 50%

Nationality and age mix

The nationality and age mix at Bayswater London varies over different time periods, courses and levels. Throughout the year, the average age is 28. In the summer, the average age is 28.

teaches students from all over the world, including:

Spain
13%
Algeria
10%
Brazil
10%
Italy
10%
Colombia
7%
Japan
7%
South Korea
7%
China
6%
Russia
6%
France
4%
Saudi Arabia
4%
Turkey
3%
Other
13%

School holidays

does not hold classes on the holiday dates below. The school does not compensate for these holidays, so make sure to choose your start date accordingly.

Open dates
Year round
School holidays
23 Dec 2024 - 03 Jan 2025, 18 Apr 2025 - 21 Apr 2025, 22 Dec 2025 - 26 Dec 2025, 01 Jan 2026

School location

Bayswater College in Central London is located near Hyde Park, Notting HIll and Paddington. The College is located on a street full of shops and restaurants. We are a 5 minute walk to Hyde Park and very close to Kensington Palace. The school is also very well connected to public transport, and you can explore most of central London within a 15 minute train ride. Local areas that are perfect for exploring include LIttle Venice, Portobello Market and Notting HIll.

Take a video tour

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photos

Photos

  • Students of Bayswater London 1/15
  • Students of Bayswater London 2/15
  • Students of Bayswater London 3/15
  • Other 4/15
  • Student residence offered by Bayswater London 5/15
  • Student residence offered by Bayswater London 6/15
  • Student residence offered by Bayswater London 7/15
  • Entrance to Bayswater London 8/15
  • Common room at Bayswater London 9/15
  • Classroom at Bayswater London 10/15
  • Building of Bayswater London 11/15
  • Reception of Bayswater London 12/15
  • Common room at Bayswater London 13/15
  • Common room at Bayswater London 14/15
  • Common room at Bayswater London 15/15
reviews

Reviews

100% recommend

based on 2 reviews
5 stars
0
4 stars
2
3 stars
0
2 stars
0
1 star
0
Quality of teaching
School facilities
Social activities
School location

"I'd have preferred to be in a class with a higher level because I was a little bored but everyone was very nice."

Camille Bertaux, student from France

Our teacher was very kind and the staff too. Classes were a little simple for my level and we didn't communicate much between students except during the break. I only did the Friday activity but it went super well. I celebrated my birthday in college and everyone was invested in it, it made me really happy :)

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My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Date of study
15 Aug 2022 - 19 Aug 2022
Would you recommend this school?
Yes
This is a verified review. This student has booked a course at this school through Language International.

"Good experience"

Brigitte  Blöchlinger, student from Switzerland

In my class, I had a good teacher and the level was correct.

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My ratings for this school

Quality of teaching
School facilities
School location
Duration of study
1 week
Date of study
29 Jul 2019 - 9 Aug 2019
Would you recommend this school?
Yes
This is a verified review. This student has booked a course at this school through Language International.
Federica, Agent Support at Bayswater London responded to this review.
27 August 2019

Hello Brigitte,

we are glad to hear you enjoyed our College!
Come back to visit us when you are free,
we will be happy to see you again :)

housing

Housing

Bayswater London offers the following housing types:
homestay

Homestay - Twin Shared Bathroom - Bed & Breakfast zone 4-5

£ 230
weekly
Age range: 16 years old and older
Location: In the city center of London
Housing type: Homestay
Room type: 2-person shared room
Board type: Breakfast (7 meals per week)
Facilities: Kitchen, laundry, free internet, and carpet
Distance to school: 45 - 60 minutes by train or subway
Availability: January - December
Check-in: Sunday, after 12:00 PM
Check-out: Saturday, before 12:00 PM
Restriction: 2 students must book together
£ 230
In homestay accommodation, the hosts treat you as a member of the household, eating together and sharing the common living areas. This gives you regular contact with English speakers and an insight into British life.

Homestay - Single Room - Bed & Breakfast - zone 4-5

£ 240
weekly
Age range: 16 years old and older
Location: In the city center of London
Housing type: Homestay
Room type: Single-person room
Board type: Breakfast (7 meals per week)
Facilities: Kitchen, laundry, wireless internet, free internet, and carpet
Distance to school: 45 - 60 minutes by train or subway
Availability: January - December
Check-in: Sunday, after 12:00 PM
Check-out: Saturday, before 12:00 PM
£ 240
In homestay accommodation, the hosts treat you as a member of the household, eating together and sharing the common living areas. This gives you regular contact with English speakers and an insight into British life.

Homestay - Twin room - Bed & Breakfast - zone 3

£ 250
weekly
Age range: 16 years old and older
Location: In the city center of London
Housing type: Homestay
Room type: 2-person shared room
Board type: Breakfast (7 meals per week)
Distance to school: 25 - 45 minutes by train or subway
Availability: January - December
Check-in: Sunday, after 12:00 PM
Check-out: Saturday, before 12:00 PM
Restriction: 2 students must book together
£ 250
In homestay accommodation, the hosts treat you as a member of the household, eating together and sharing the common living areas. This gives you regular contact with English speakers and an insight into British life.

Homestay - Single Room - Bed & Breakfast - Zone 3

£ 260
weekly
Age range: 16 years old and older
Location: In the city center of London
Housing type: Homestay
Room type: Single-person room
Board type: Breakfast (7 meals per week)
Facilities: Laundry, free internet, and carpet
Distance to school: 40 - 45 minutes by bus
Availability: January - December
Check-in: Sunday, after 12:00 PM
Check-out: Saturday, before 12:00 PM
£ 260
In homestay accommodation, the hosts treat you as a member of the household, eating together and sharing the common living areas. This gives you regular contact with English speakers and an insight into British life.

Homestay - Twin - Bed & Breakfast - zone 2

£ 260
weekly
Age range: 16 years old and older
Location: In the city center of London
Housing type: Homestay
Room type: 2-person shared room
Board type: Breakfast (7 meals per week)
Facilities: Kitchen, laundry, free internet, and carpet
Distance to school: 20 - 30 minutes by train or subway
Availability: January - December
Check-in: Sunday, anytime
Check-out: Saturday, anytime
Restriction: 2 students must book together
£ 260

Homestay - Single Room - Half Board - zone 4-5

£ 270
weekly
Age range: 16 years old and older
Location: In the city center of London
Housing type: Homestay
Room type: Single-person room
Board type: Breakfast and dinner (14 meals per week)
Facilities: Kitchen, laundry, wireless internet, free internet, tV room, carpet, and heating
Distance to school: 45 - 60 minutes by train or subway
Availability: January - December
Check-in: Sunday, after 12:00 PM
Check-out: Saturday, before 12:00 PM
£ 270
In homestay accommodation, the hosts treat you as a member of the household, eating together and sharing the common living areas. This gives you regular contact with English speakers and an insight into British life.

Homestay - Single room - Bed & Breakfast zone 2

£ 270
weekly
Age range: 16 years old and older
Location: Outside the city center of London
Housing type: Homestay
Room type: Single-person room
Board type: Breakfast (7 meals per week)
Facilities: Kitchen, laundry, free internet, and carpet
Distance to school: 20 - 30 minutes by train or subway
Availability: January - December
Check-in: Sunday, anytime
Check-out: Saturday, anytime
£ 270

Homestay - Twin room- Half board - zone 3

£ 280
weekly
Age range: 16 years old and older
Location: In the city center of London
Housing type: Homestay
Room type: 2-person shared room
Board type: Breakfast and dinner (14 meals per week)
Facilities: Laundry, free internet, and carpet
Distance to school: 25 - 45 minutes by train or subway
Availability: January - December
Check-in: Sunday, after 12:00 PM
Check-out: Saturday, before 12:00 PM
Restriction: 2 students must book together
£ 280
In homestay accommodation, the hosts treat you as a member of the household, eating together and sharing the common living areas. This gives you regular contact with English speakers and an insight into British life.

Homestay - Single Room - Half Board - zone 3

£ 290
weekly
Age range: 16 years old and older
Location: In the city center of London
Housing type: Homestay
Room type: Single-person room
Board type: Breakfast and dinner (14 meals per week)
Facilities: Kitchen, laundry, wireless internet, free internet, and carpet
Distance to school: 25 - 45 minutes by train or subway
Availability: January - December
Check-in: Sunday, after 12:00 PM
Check-out: Saturday, before 12:00 PM
£ 290
In homestay accommodation, the hosts treat you as a member of the household, eating together and sharing the common living areas. This gives you regular contact with English speakers and an insight into British life.

Homestay - Twin room - Half Board- zone 2

£ 290
weekly
Age range: 16 years old and older
Location: In the city center of London
Housing type: Homestay
Room type: 2-person shared room
Board type: Breakfast and dinner (14 meals per week)
Facilities: Kitchen, laundry, free internet, and carpet
Distance to school: 20 - 30 minutes
Availability: January - December
Check-in: Sunday, anytime
Check-out: Saturday, anytime
Restriction: 2 students must book together
£ 290

Homestay - single room - Half Board - zone 2

£ 300
weekly
Age range: 16 years old and older
Location: In the city center of London
Housing type: Homestay
Room type: Single-person room
Board type: Breakfast and dinner (14 meals per week)
Facilities: Kitchen, laundry, free internet, and carpet
Distance to school: 20 - 30 minutes by train or subway
Availability: January - December
Check-in: Sunday, anytime
Check-out: Saturday, anytime
£ 300
student-residence

Standard Single Room En suite

£ 475
weekly
Age range: 18 years old and older
Location: In the city center of London
Housing type: Student residence (off-campus)
Room type: Single-person room
Board type: No meals
Facilities: Private bathroom, kitchen, laundry, wireless internet, free internet, tV room, air conditioning, and 24/7 supervision
Distance to school: 15 - 30 minutes by train or subway
Availability: January - December
Check-in: Sunday, after 12:00 PM
Check-out: Saturday, before 10:00 AM
£ 475
Please refer to: https://www.bayswater.ac/en/accommodation/search
visa

Visa support

We cannot apply for visas on behalf of students. However, the school can supply you with all the documentation you need to support your visa application.

If you are studying in the UK for over 11 months, you will receive a reference number called a Confirmation of Acceptance for Studies (CAS) that you need to submit to the UK embassy along with your General Student Visa application. Students who have successfully booked a language course and have paid their fees will receive a CAS from . Please note that UK law states that a CAS can only be issued to students who intend to pursue English language studies for over 11 months.

If you are studying in the UK for 11 months or less, you have to apply for a special visitor visa called a Student Visitor Visa. As a student visitor, you will not be able to work part-time while studying. If you plan to study in the UK for 11 months or less, a letter of acceptance will be sent to your home address by regular mail at no charge to you.

Learn more about how to get a UK visa »

Flights and airport transfer

Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to London based on your budget, schedule and preferences.

Travel insurance

Study abroad worry-free with Language International's health and personal effects insurance coverage. When you book a course with us, you can opt to purchase an international insurance plan that covers not only your health care cost but also loss of your personal belongings. You must book your insurance in advance when you register.

Learn more about our insurance plan »

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questions

Questions and answers

Have questions? Get answers from Bayswater London staff, Language International student advisors, and past students.

Ask a question
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